1 reviews | Active since Jun 2017

13 Jun 2017, 14:24

Price discrepancies at Pick and Pay Randfontein.

<p>Roughly 2 - 3 months ago I bought some droewors at Pick and Pay; on the shelf the item was priced at R 19.99. I purchased the item and once I returned home, I saw that the price of the item on my till slip was actually R 29.99. I contacted the support service of Pick and Pay and received a simple email telling me the matter was being escalated to the manager of the branch in question.</p> <p> </p> <p>Fast forward to today; I buy a 500g Stork margarine, marked as R 16.99 on the shelf. Yet again on my till slip the advertised priced is vastly different from the shelf price. R 25.99 is the actual amount.</p> <p> </p> <p>This is absolutely ******* service from Pick and Pay. There doesn't seem to be a system to check that prices are correct on the shelves. I used to buy there every Sunday but if this is the way that they conduct business I would rather take my money elsewhere.</p> <p> </p> <p> </p>

0
Replies (1)
Pick n Pay
Pick n Pay's reply14 Jun 2017, 11:12
Official

Good day Richard,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the incorrect pricing at the store. We are busy addressing your complaint.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas