pregnant women told to stand in queue at pic n pay Westgate

good day so i want to complaint,me and my wife was at pic n pay Westgate my wife came to collect her R350 grand so she went to one of their staff and asked can they help her she also stated shes 38 weeks pregnant and can't stand so the staff member said she must go into queue so really unhappy.they should serve pregnant women fast what if my wife gives birth in a mall