BZ
Ben Z
1 reviews | Active since Dec 2013
31 Jul 2021, 11:30
P&P can do better
P&P Southdowns Centurion advertise 2 Butro Butter spread 500g tubs for R120.00 but charges R84.99 each. Payed R339.96 for 4 tubs instead of the advertised special price of R240.00. Makes me doubt their competence of honesty. I guess I have to double check the receipt or avoid shopping there. No-one answers the telephone numbers printed on the receipt.
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Replies (1)
Pick n Pay's replyOfficial
01 Aug 2021, 10:01Hi Ben,
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused and any confusion.
We are busy addressing this complaint with our Management Team who will be in touch with you.
We have checked the catalogue and have noticed that this product is part of the Smart Deals promotional offer which means that you will only get the discounted price provided that you swipe your blue smart shopper loyalty card with the purchase.
Wording as per pamphlet: 2 For R120 WHEN YOU SWIPE EQUALS R60 EACH
If you did swipe your card and did not get the discount kindly email us a full copy of your till slip together with your 16 digit smart shopper card number that begins with *** to the email address provided below to enable us to query this for you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused and any confusion.
We are busy addressing this complaint with our Management Team who will be in touch with you.
We have checked the catalogue and have noticed that this product is part of the Smart Deals promotional offer which means that you will only get the discounted price provided that you swipe your blue smart shopper loyalty card with the purchase.
Wording as per pamphlet: 2 For R120 WHEN YOU SWIPE EQUALS R60 EACH
If you did swipe your card and did not get the discount kindly email us a full copy of your till slip together with your 16 digit smart shopper card number that begins with *** to the email address provided below to enable us to query this for you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply01 Aug 2021, 10:01
Official
Hi Ben,
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused and any confusion.
We are busy addressing this complaint with our Management Team who will be in touch with you.
We have checked the catalogue and have noticed that this product is part of the Smart Deals promotional offer which means that you will only get the discounted price provided that you swipe your blue smart shopper loyalty card with the purchase.
Wording as per pamphlet: 2 For R120 WHEN YOU SWIPE EQUALS R60 EACH
If you did swipe your card and did not get the discount kindly email us a full copy of your till slip together with your 16 digit smart shopper card number that begins with *** to the email address provided below to enable us to query this for you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused and any confusion.
We are busy addressing this complaint with our Management Team who will be in touch with you.
We have checked the catalogue and have noticed that this product is part of the Smart Deals promotional offer which means that you will only get the discounted price provided that you swipe your blue smart shopper loyalty card with the purchase.
Wording as per pamphlet: 2 For R120 WHEN YOU SWIPE EQUALS R60 EACH
If you did swipe your card and did not get the discount kindly email us a full copy of your till slip together with your 16 digit smart shopper card number that begins with *** to the email address provided below to enable us to query this for you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,