MB
Morena B

1 reviews | Active since Feb 2012

06 Aug 2016, 09:44

Potential Card ***** - Moruleng Mall

<p>Today, 06/08/2016 at 10:50, I made a card purchase at Moruleng Mall and I was assisted by Olebogeng. She assisted me by swiping my card and I entered my pin code. While I was waiting for the transaction to complete processing, I realised that she was copying my card card number onto the slip that suppliers retain. I looked supspiciously at her and without asking she said she was copying my card number onto the slip as my card didn't have a signature at the back.</p> <p> </p> <p>I'm a professional accountant and I'm aware of credit card *****. I want management to tell me the following: whether Pick 'n Pay has new procedures of copying our card details onto the slips they retain or whether this is a potential card *****. If this is not a Pick 'n Pay new procedure, then I have the following questions - How long has Olebogeng been doing this and how many customers have been treated like this? Is she involced in ******** customers? What is Pick n Pay doing to ensure that customers are safe from their employees?</p> <p> </p> <p>A personal response from Olebogeng would also be hoghly appreciated.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Aug 2016, 07:15
Official

Dear Morena

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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