POSITIVE REVIEW: LETTER OF GRATITUDE

I want to take a moment to recognize two exceptional women at Pick n Pay Graanendal—Nicole and Jo-Mari—who showed me the kind of kindness and service that goes far beyond what's expected.

Recently, I had difficulty using the Scan-to-Pay function on my phone for the first time. Most people might have shrugged and said, "Sorry, I can’t help." But not Jo-Mari. Although she was the cashier on duty, she went out of her way to patiently assist me through the process. Her care and willingness to help truly amazed me.

And then came Nicole—who showed an act of humanity that left me speechless. When we couldn't get the payment to go through, Nicole paid for my groceries with her own money. Yes, really. She didn’t have to, no one asked her to, but she did it out of the goodness of her heart. I, of course, returned to the store to repay her—but that moment will stay with me forever.

These two didn’t just provide customer service—they made me feel seen, supported, and valued. In a world that often feels rushed and disconnected, Nicole and Jo-Mari reminded me that kindness still exists in the everyday.

So thank you, Pick n Pay Graanendal, for having such incredible team members. I’ll be back—not just for the shopping, but because I know I’ll be greeted with the kind of warmth that turns a simple errand into a meaningful experience.

With gratitude, A very happy customer Cindy