SG
Sakhumhlanga G

1 reviews | Active since Apr 2020

02 Apr 2020, 16:03

Poorest managerial s****s during such a stressful time

What a terrible thing to have an *********** store manager turning people away at such a stressful time in our country, all because Thuso (the store manager) at Pick n Pay in Paarl Mall is ill-informed. I was turned away from the store because my daughter is younger than 16 and when I reported this to the mall manager he went and enquired from Thuso why he had turned me away he then claimed the store has a 1 person per family policy due to Covid-19. I was then told by the mall manager that was also untrue. I am very disappointed at this horrible and highly unpleasant interaction.

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Apr 2020, 22:42
Official
Hi Sakhumhlanga,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time.  Kind regards,
The Pick n Pay Team