Poor treatment by a Cashier at Pick n Pay Bophelong (Ivory Park)+

Dear Customer Complaint Pick n Pay

I had bad treatment from one of the tellers @ Pick n Pay Bophelong (Ivory Park). It all started when I wanted to pay and requested for a cashback, then a lady who was helping me advised that she doesn't have the amount that I asked for. I politely asked if the lady next to her can assist her with money then she replace it, Yoh! Mpfuni rudely told me that I am taking chances where did I see that happen? I told her that I have requested money and been helped before.

I asked her name(Mpfuni) told her that am going to complain about her rude behavior, she immediately spoke in a language she thought that I don't understand(Venda). She said, "I wish I didn't help with a cashback and you can go right ahead complain." A certain lady was called and didn't pay much attention just said, we apologize on her behalf and left.

I have been in the customer industry for the past 10 or more years, I was taught to treat a customer with respect and a great humble attitude. What I experienced today was pure poor customer service even the manager needs to be sent to training to be able to handle and resolve such issues when they arise.

May you kindly attend to this and I would need to know the progress of my complaint. The next person who visits Pick n Pay must be treated better.

Warm regards Unhappy Customer.