1 reviews | Active since May 2017
Poor Servise yet again
<p>Feeling extremely annoyed...so i go to pick 'n pay newcastle mall and purchased an item marked at R10 when i got to the till the item was charged at R50 I then went back to pick n pay for the correction to be made and to purchase another only to find that for the 1 item ill get my refund and the other item i must pay R50, so i asked the consultant and the manager how is this possible and she says because the price was removed I then made mention that it was only removed after I mentioned the 2nd 1 so both items should be charged at R10. The manager and lady says no. My argument is according to the consumer act the price indicated should be the price charged regardless. As its a store fault and not mine. Just want to add the terrible service received from the lady assistant and the lady manager.should u require named that can be gained.</p>
Good day Sejal,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Sejal,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
