Poor service/bad attitude

Hi I sent through a complaint yesterday and have had no feedback from pnp. I have called customer care and spoke to Ruwada who says that there is no trace that I sent through a complaint yesterday.I have re-sent complaint to PNP and still heard nothing from them. I did this on your website and find it strange that it was not received which means then customers should not use the website as it is malfunctioned. I went into PNP Beacon Bay yesterday to buy lunch at 1pm the line was long and there was 1 person serving the customers. Eventually a second lady appeared who was very irritated. When it was my turn I saw that there was a few very dry pieces of chicken left so I asked her when the chicken in the oven will be cooked she looked at as to say really now and her response was I don’t know so I said does it not have a timer that says how many minutes before it is cooked she said no. I then took the chicken that was there but before I walked off the other lady (Nosiphiwo)turned the oven off so I ask her if the chicken is cooked and she looked at me up and down and snobbishly said yes so I asked her why the attitude she said what do you mean I said yes.I then requested to be given from the chicken in the oven when Vuyelwa decided she is going to unpack all the cooked chicken in the oven before giving me 2 pieces of chicken. Nevertheless I stood there waiting as I asked for samp and beans as well so while Vuyelwa was weighing it she decided she will help another customer weigh her stuff before she finishes with me. All in all the service at the Deli is appalling.

Go to values and see that you are definitely not carrying out your brand values ethically.