TT
Thabang T
1 reviews | Active since Jul 2020
17 Jan 2025, 09:34
Poor service, very useless.
Placed my order at 5:10pm on 16-01-2025 and only received it the following day at 9am, but the store closes at 8pm, no communication no updates. When i placed an order all items were available but things are sold out when delivery arrives, i cant even go to another store to buy from, now i have to wait for 3-5 working day to get back my credit money back to my account. I am never using this stupid online service again especially for Palm Ridge store which the delivery comes from.
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Replies (1)
Pick n Pay's replyOfficial
17 Jan 2025, 14:21Hi Thabang,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Pick n Pay Asap! strives to get your order delivered fast and fresh in as little as 60 minutes from when you place your order.
Please note that the following reasons for the delay other than the influx of orders:
Please note: delivery times are subject to store operating hours and other variables such as time of day and traffic conditions.
Due to the fulfilment store not being a stand alone online store and having walk in customers at times the store may run out of certain items before your order is picked. We do sincerely apologize for the inconveniences caused to you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Pick n Pay Asap! strives to get your order delivered fast and fresh in as little as 60 minutes from when you place your order.
Please note that the following reasons for the delay other than the influx of orders:
- The first stage of acceptance is when the app receives your order for the store and goes into a queue as there are other orders that were placed prior.
- The second and final stage is when the store accepts the order and starts there picking process.
- Driver availability also plays a crucial role when there is an influx in orders.
Please note: delivery times are subject to store operating hours and other variables such as time of day and traffic conditions.
Due to the fulfilment store not being a stand alone online store and having walk in customers at times the store may run out of certain items before your order is picked. We do sincerely apologize for the inconveniences caused to you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply17 Jan 2025, 14:21
Official
Hi Thabang,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Pick n Pay Asap! strives to get your order delivered fast and fresh in as little as 60 minutes from when you place your order.
Please note that the following reasons for the delay other than the influx of orders:
Please note: delivery times are subject to store operating hours and other variables such as time of day and traffic conditions.
Due to the fulfilment store not being a stand alone online store and having walk in customers at times the store may run out of certain items before your order is picked. We do sincerely apologize for the inconveniences caused to you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Pick n Pay Asap! strives to get your order delivered fast and fresh in as little as 60 minutes from when you place your order.
Please note that the following reasons for the delay other than the influx of orders:
- The first stage of acceptance is when the app receives your order for the store and goes into a queue as there are other orders that were placed prior.
- The second and final stage is when the store accepts the order and starts there picking process.
- Driver availability also plays a crucial role when there is an influx in orders.
Please note: delivery times are subject to store operating hours and other variables such as time of day and traffic conditions.
Due to the fulfilment store not being a stand alone online store and having walk in customers at times the store may run out of certain items before your order is picked. We do sincerely apologize for the inconveniences caused to you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,