POOR SERVICE, TRYING TO GET MY R8650 TICKET REFUND

I phoned PNP travel this morning to cancel and request a refund on my ticket of R8146.50 (+R550 extension fee), NEVER in my life have I received such bad service and *********** service. The call centre agent couldn't assist me so I ask to speak to the Manager/ supervisor, Desiree. She is the worst person in Customer service I have dealt with.<br> 1- She told me I cannot get a refund, it's the airline policy AND I SHOULD CALL SAA. I called SAA and after holding on for 20 min, they advised me that she is talking nonsense, and that PNP TRAVEL / FLIGHT SITE IS RESPONSIBLE FOR REFUNDS. She blatantly ****!<br> 2- I was told that only the taxes might be refunded and it takes 4-7 weeks, they (PNP TRAVEL) took 1 second to take my funds??? Why must I wait 4-7 weeks??? Why is I gave reasonable time for cancellation can't I be refunded MY MONEY?<br> 3- SAA contacted PNP TRAVEL (3 way conference call) she **** to me and the SAA CALL CENTER AGENT. ALL CALLS ARE RECORDED.<br> I WANT MY REFUND RESOLVED TODAY!<br>