Poor service, slow tills, filthy store, apathetic

I am emailing to complain about the lack of service received yesterday (2 June) afternoon (between 15h00-14h00) at your Pick n Pay Bedford Centre store.<br> <br> After finishing my shopping, I stood in the queue on the new side of the mall (facing towards the Woolworths end).<br> <br> Firstly at the till, after waiting 15 minutes I asked the cashier what was causing the delay. There were two people in front of me. One a woman with maybe 20 or less items who and then a man with 1 bottle of water. The cashier explained they were waiting on the supervisor.<br> <br> After a subsequent 5 or so minutes, after stopping at the till before the one I was queueing in a lady sauntered across, slowly, no sense of urgency, laughing and joking. I assumed this was another colleague and not the supervisor.<br> <br> Eventually she stepped up to the cashier and her till and assisted. I asked what exactly took so long to be met with a passive aggressive look.<br> <br> Finally the problem was rectified and it was my turn at the till point. While waiting in the queue for about 30 minutes I had the opportunity to look at my surroundings. In front of me was puddles of milk seeping through the cracks of the tiles that clearly no one had bothered