Poor service Pick n PAY Springfield Durban

Friday 16 December, we purchased groceries and our way out discovered we were overcharged for a litre of fresh cream, as price on receipt was higher than marked price on shelf, told the floor manager, she asks cashier to refund the difference but insists item does not need to be scanned just provide receipt. But when dealing with cashier she insisted on scanning item,.

After refund we left store and on returning home, noticed the fresh cream was not returned by cashier. We called the Springfield Park store in Durban close to ten times,, no answer, we then contacted customer service who in turn tried calling store and manager directly several times , and stll no one answers calls.

This poor level of service is not a once off experience with this store, and their is a clear lack of management and customer service.

Now because of their failure to return my item owhixh has a value of R60 or answer calls, I now have to return to store spend more fuel to go through further hurdles to get my item back.

Pick n Pay clearly has lost ability to control and enhance customer service at its franchises, and this poor level of service is not acceptable anymore.