Poor Service Pick n Pay ASAP and Princess Crossing Manager

I am using online shopping as a convenience. I placed an order with Pick n Pay ASAP yesterday at 12h37, by 16h20 I still have not received my order and requested a refund. At 17h00 they send the driver with the order after I cancelled and requested a refund. This morning the driver calls me to confirm if a replaced my order. I ask to speak to the manager from the store and he's response speak to ASAP I am just the store manager. Don't use this bunch of enable people use sixty sixty with no hassles.