Poor service - pick n pay asap

I had placed an order on the new pick n pay ASAP app on the 25th July. The status of the delivery was "delayed". On the 26th July I called the customer care and spoke to Lerisha ***, she advised that there was an issue with alot of orders, apologized and advised that the money will take 3-4 days to reflect back into my account. Status still showed delayed on the app. Called in again on the 1st August, spoke to Busiswe Ref 128889, and still did not get any help, was told to wait for the money to clear. Status still showed delayed on the app. Called again on the 4th August spoke to Phelisa Ref 137106, she advised me to email ***, which I did with proof of pending payment still on my account. After receiving a response via email, the status on the app changed to canceled, however 7 business days has passed and I have still not received my money back. I have been trying to get my money back since July, it is now the 20th August and I still have not received any help!