Poor service Pick n pay ASAP

I am a regular customer who uses pick n pay asap on a regular basis and it was very convenient for me at first but the problem started when I first ordered a 5kg braai pack and the choose alternative option was not there on the app and my order was amended after payment has been done and it was being wrapped up by pick n pay preparing to go out for delivery: (Order#Order #***8 or Order #***0) where R275.96 was credited to my wallet as the item was not available. I let it slide but the again the second incident happened recently on the 19th where again part of my order was a 2kg chicken braai pack where there was no alternative to pick from nor even the sold out sign was not there on the app and again that items was amended after i have already made payment and it was being processed to go out for delivery again (Order #***6) where R79.99 was credited to my wallet again I requested an EFT refund to my card but to this day it is not done. I reached out to support on email and to this day my query is not resolved. They keep on sending me emails to confirm the incident is resolved, how unprofessional is this. I communicated with Mahle Madaka, Fawaaz Wallace and they seem to be attending to my query but they didn't resolve it to date and then there is a Noluvo Gcolotela who keeps sending me emails to state my query is resolved like i told them I am going to write a review about pick n pay asap as their service is really pathetic and i want this to reach the relevant people so that it can be resolved however it seems it has fallen on deaf ears and my money is still in the wallet of my app of which i requested a refund since the 19th. So I want to understand is this the service that pick n pay offers to it's customers? it's honestly pathetic and unprofessional i will be a word of month to most my family and friends and will keep on writing reviews about this until it reaches the Ackerman's. I want my money asap this is day light ******* and I am not going to use your app ever again so you just lost one loyal customer i hope you guys are happy about this.