Poor service- Pick n pay Alberton City Qualisave

I bought an iron at Pick n pay Hendrina and unfortunately it was faulty...I then went to Pick n pay Alberton city to exchange it or let them book it for repairs...I went to Alberton because I stay closer to it. At Alberton I was told that I must take it to Hendrina...I then reported this issue to pick n pay head office customer care...They said this issue has been escalated to the Pick n pay Alberton city store which will be in contact with me to resolve the matter...And that never happened this issue I raised it around the 15th of November and I am still waiting. How can I be expected to put petrol on my car and pay for toll fees to exchange a faulty iron that Pick n pay sold to me.