POOR SERVICE - PICK AND PAY

Appalling service again from a major chain - Last Sunday I placed an order at 16h30 using their ASAP platform. the time slot allocated was 17h00 - 17h30 - by 17h40 I had still not received my order. - I called the support centre at 17h45 - she said she would get back to me. By 17h55 - she called to say the driver was at the store and collecting my goods. - When you look at the APP on your phone and track the driver it says - delayed! - I called the store directly and they said they could not find my order number. But the order was placed and the money deducted from my account. Eventually the driver arrived at 18h45!!! - So the support centre **** - the store also **** as they said they had no order - but the order eventually arrived - Think I will stock to 6060. BTW - i live 3 km from the store - would have been easier to get the goods myself.