Poor service, not enough cashiers on duty at peak

I have twice emailed the Pick n Pay on their customer care email, the 15 September and 19 October and have still yet received no response. Goodwood Mall is convenient as it is situated close to my home. The service there is poor on a daily basis. At most times they have only a few tills open with queues that are very long. To top this off you will have a customer in front of you that holds up the queue even longer because they have bills to pay or cash to draw. I worked in a banking institution for more than 20 years and in the retail side, so I am very aware of customer service, handling long queues and irate clients. Going to this store, you pray before hand for it to be a quick experience, but to no avail. You stand and stand and stand.I know ll about cost cutting and unfortunately for us the staff are always cut first but this should not interfere with good service. By this I mean, your staff should be friendly to clients, smile, greet and make eye contact. Maybe apologize for the long wait Instead you are lucky if you are deemed fit to receive any of the above. All you get is someone that can barely look you in the eye while they chew gum and have a personal chat with staff