Poor Service from Wonderpark Kitchen Staff Lady!!

I went to the Pick n Pay in Wonderpark to buy Tripe. Which l do often, maybe once a week. I am particular about what l like and today, went in with the same request that usually go with and found a rude lady who blatantly denied my request for how l like the tribe. She said it's impossible and l asked her to get me somebody else and she said no. I asked the manager and she told the lady to do what l requested but she refused and told me about how my request would take long and that by the time she was done sorting my request, the queue would be too long. I am a paying customer and it seems that lady doesn't want to work. I work in Wonderpark, I go to that branch everyday. But her actions, make me never want to set foot in that stupid place ever again