Poor Service from SmartShopper

<p>I completed the required forms to link a secondary card to my household. I then sent the form to the Smartshopper team and they simply responded, "your application wasn't succesful, please go in store and link at the kiosk". Nevertheless, I went to the store and noone could help me with linking the card.</p> <p> </p> <p>I then called the support centre and they were not able to assist me. What am I meant to do? No one can help me.</p>