Poor service from PNP online

*** PNP Hyper Princess Crossing*** I placed a order on the 25th of November 2022. The only available slot for delivery was on tuesday the 29th of November 2022 between 08-1000am. I placed all the products i wanted on the cart and finished the the transaction. Come the the 29th all day my products were not delivered. I had to make several calls to inquire where my delivery was with no luck. On the the 30th spoke to two very nice kind souls, a lady called Jenent and a man called Lionel the store manager. He at least gave me feedback that my order will be delivered later that day. The order arrived at 5pm on the 30th and had missing items. I then called the store to find out why the items are missing and told that they do not have stock of the items but the whole amount of the order was deducted from my account so i was puzzled why that had happened. I had to drive to the store where to my surprise all the products they did not supply they had in adurbance in stock at the store. I then sort out Lionel who tried to help but was unable to due to the fact that the online manager Lawrence was not there. I was promised a call the following day on the on the 01 December around 09-1000hrs but nothing came through. I had to then call back to the store to find out whats happening. So i then called the store spoke the Lionel who got the online manager Lawrence to call me. He was rude and did not offer up any solution to fix their mistake. He said they was no stock which was a lie as i was there the same day the order went out and they was abundance of stock on the shelves. I am not happy with the service and no outcome as i want the products i ordered.