poor service from pick n pay

on the 25 Nov 2023, I purchased items online via pick n pay mall @reds. My order number was #***8. The following day I received a call from one of the drivers telling me that he will deliver my items. I than requested that he delivers a bit later because this was about 7am and the shops where not open by that time. The following day I called the driver because my items where not delivered. He then informed me that they was a problem with their system and he could not deliver. On the 29 Nov I went to pick n pay centurion lifestyle to inquire about my or der, I was then directed to pick n pay mall@reds. on the 1 Dec I went to pick n pay mall@ reds to further inquire. I spoke to Nicole Downey/ Nomaxesibe Smile and she informed me that my order had been delivered and that she will log a complain and get back to me. On the 2 Dec, she called to tell me that the store is not picking up their call and she will get back to me once she knows who the driver was. she never got back to me. On the 10 Dec I wrote an email to thier customer support desk about the level of service I have received. Today the 11 Dec I received an sms saying that my call *** has been completed. I further received an email saying that my order has been canceled & credit will be returned to my Asap wallet from Saajidah Salie. I really do not understand why my order has been cancelled without any explanation from them since I have been waiting for 2 weeks for my order to be delivered. No one has had the courtesy to call me or give me feedback. instead, I am getting automated emails. I still would like to get my order since I purchased the items for a reason plus there were on sale.