Poor service from pick n pay ASAP

The service I received today was appalling, I'm actually shocked by the level of incompetence your agents have showed today!! The technical issue that you guys had as a company has literally become my problem and such a nightmare in my life.

I understand it might not seem like a lot of money to you guys but I still needed it back and the rat race I've gone through today to get the funds back only for me not to get much assistance. Every agent I spoke too was giving me different information. The order was placed at 9:58am this morning and I still haven't received my funds back.

I was first told that it would take 2 hours and that didn't happen, then I was told to contact my bank which now makes it my problem because I have to go out of my way to contact my bank or else my funds might now take days to reflect back into my account, the bank requires a authorization letter which I had to beg for and thanks to the agent that finally made it happen. I literally called like 5 times and only got assisted in like the last call.

What was your plan as pnp ASAP with this technical issue, why am I now suffering as the customer and you guys have the nerve to say I must be patient when I'm being told different information. I've had such a hard time with you guys today, I've received nothing but poor service. I now have to fight with my bank and chase them to release these funds and it was your technical issue. It's 16:04 now and now one is speaking about the 2 hour wait time I was given earlier. Im now told to be patient and the day is literally over.