LV
Lisa-Marie Viljoen
1 reviews | Active since Nov 2019
31 May 2024, 11:10
Poor service from PICK N PAY ASAP
Pick n pay asap app. Very poor service After how many times trying to order from the asap app,my order failed ..i requested a refund. Im still waiting for my refund to reflect in my bank account.
It was my first time ordering online,for groceries...it was an case of i felt ill and all...and had to go to Spar to get a few things.
Very bad experience,must phone pick n pay to get immediate feedback...just never using the pick n pay ASAP APP ever again.
I have seen this has happened so many times to others as well.
To give good customer service,sign off a refund to reflect in customers accounts immediately...
To keep the customer...welcome to South Africa.
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Replies (1)LV
Lisa-Marie Viljoen's updateReviewer Update
31 May 2024, 12:36My wallet payout i have done,now still waiting for money to reflect in my bank account.
And its been days now.
When i auctioned my refund in with my ASAP WALLET it took 2 days to get auctioned.
Now waiting for my money to reflect in my bank account. Its been days.
Its very poor service and just unacceptable if customer satisfactory service can be implemented to meet the customers needs. The refund can be auctioned by a manager to reflect in my bank account immediately,if the effort wants to be made...
But people or managers nowadays are just incompetant and does not give a customer good customer service,and then gives poor cust service,looses clients...yet they still keep their jobs. And no further training is given to the incompetant people...so how does this make sense,how can a business or chain store be ran this way????
Never have i worked for such a place.
Kindly attend to my request.
And its been days now.
When i auctioned my refund in with my ASAP WALLET it took 2 days to get auctioned.
Now waiting for my money to reflect in my bank account. Its been days.
Its very poor service and just unacceptable if customer satisfactory service can be implemented to meet the customers needs. The refund can be auctioned by a manager to reflect in my bank account immediately,if the effort wants to be made...
But people or managers nowadays are just incompetant and does not give a customer good customer service,and then gives poor cust service,looses clients...yet they still keep their jobs. And no further training is given to the incompetant people...so how does this make sense,how can a business or chain store be ran this way????
Never have i worked for such a place.
Kindly attend to my request.
LV
Lisa-Marie Viljoen's update31 May 2024, 12:36
Reviewer Update
My wallet payout i have done,now still waiting for money to reflect in my bank account.
And its been days now.
When i auctioned my refund in with my ASAP WALLET it took 2 days to get auctioned.
Now waiting for my money to reflect in my bank account. Its been days.
Its very poor service and just unacceptable if customer satisfactory service can be implemented to meet the customers needs. The refund can be auctioned by a manager to reflect in my bank account immediately,if the effort wants to be made...
But people or managers nowadays are just incompetant and does not give a customer good customer service,and then gives poor cust service,looses clients...yet they still keep their jobs. And no further training is given to the incompetant people...so how does this make sense,how can a business or chain store be ran this way????
Never have i worked for such a place.
Kindly attend to my request.
And its been days now.
When i auctioned my refund in with my ASAP WALLET it took 2 days to get auctioned.
Now waiting for my money to reflect in my bank account. Its been days.
Its very poor service and just unacceptable if customer satisfactory service can be implemented to meet the customers needs. The refund can be auctioned by a manager to reflect in my bank account immediately,if the effort wants to be made...
But people or managers nowadays are just incompetant and does not give a customer good customer service,and then gives poor cust service,looses clients...yet they still keep their jobs. And no further training is given to the incompetant people...so how does this make sense,how can a business or chain store be ran this way????
Never have i worked for such a place.
Kindly attend to my request.