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Carlo T
1 reviews | Active since Feb 2014
26 Nov 2022, 12:25
**** poor service from pick n pay asap
Ordered items on black Friday yesterday on asap. Had to call many times as order was never delivered. When the order finally came a day later there where items missing and damaged. I called the call center and spoke to a Tania who kept on repeating herself without listening to me.. After 6mins of her not understanding me I asked for a manager on duty to which she rep**** there are no managers on duty and then said she is putting me on hold and cut my call. What absolute bull**** service from pick n pay. From now on I'll take my money to checkers sixty60. If you can't manage a delivery service then maybe chat to checkers. They can show you guys how it's done.
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Carlo T's updateReviewer Update
01 Dec 2022, 13:065 days later pick n pay sends an automated response asking if I still need assistance - guess thats what they call customer service - wait a few days and hope the customer forgets the problem. Great way of dealing with your problems I guess. I will say it again. GO AND ASK CHECKERS HOW TO RUN A SHOPPING APP WITH DELIVERY THAT GIVES GREAT CUSTOMER SERVICE!!!
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Carlo T's update01 Dec 2022, 13:06
Reviewer Update
5 days later pick n pay sends an automated response asking if I still need assistance - guess thats what they call customer service - wait a few days and hope the customer forgets the problem. Great way of dealing with your problems I guess. I will say it again. GO AND ASK CHECKERS HOW TO RUN A SHOPPING APP WITH DELIVERY THAT GIVES GREAT CUSTOMER SERVICE!!!
