Poor Service from Pick n Pay ASAP

On 1 January 2023, I placed an order with Pick n Pay ASAP. When the driver arrived, he had a very bad attitude and I sent him back with the order. I wrote a negative review about my delivery experience and have not received any feedback from Pick n Pay ASAP. On Tuesday, 3 Jan, I called in and laid a complaint. I also said that I do not want my wallet to be credit as I want and need the order. The consultant then sent me an SMS which says:"Hi, thank you for contacting the Pick n Pay call centre, your call with reference *** has been created and will be actioned accordingly." Today I callrd 8n agaun and said that I still have not received any feedback or my order. When I went through to the consultant when I called in today, 6 Jan, the consultant was busy talking to one of his other colleagues. When I said 'Hello?', he suddenly said 'Thank you for calking Pick n Pay ASAP, how can I help you?' Which was very unprofessional. The consultant once again wanted to escalte the matter and I said I want my order before close of business today, or else I will lay a complaint with Hello Peter. I still have not received my prder or any other feedback. Can Pick n Pay please employ people who actually want to work and get the work done???? Please catch a wake up. You guys take my money immediately from my bank account, but I have to wait nearly a week for my order.