Poor service from Nadine Johnson of Pick n Pay

I received an incomplete delivery from Pick N Pay on Monday and when I complained I was given call *** and a day later someone named Nadine Johnson contacted me asking me to send her a picture of the items I did receive which I found very strange because the ones I did receive were meant to be used. Was I suppose to not use the items I received and keep them in case Nadine miraculously asks me to produce them? This was so offensive but I took the pics and sent them and she disappeared and hasn't come back to me since. The service from Pick N Pay has gone from bad to worse. DONT BUY THERE