VN
Vuyi N

1 reviews | Active since Mar 2018

23 Mar 2018, 13:38

Poor service for poor black people

What absolute disgusting service. At a store that has 34 tills only 6 tills are working at 13:33 on 23 March 2018. When trying to call the actual store while standing in line there's a rude consultant who answers the phone and eventually drops th line and upon trying again for the second time we are greeted with the same rude woman who clearly forgets that she has a job to do whether she likes it or not. The appalling service has clearly been displayed to black disadvantaged members of the community who do not know that they too have the right to complain. It is my 3rd time coming to this stir and as always I am left disappointed and with a bitter taste in my mouth as I never come across such in the northern suburbs of Johannesburg.

Trash to the ultimate core!!!!

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Replies (1)
Pick n Pay
Pick n Pay's reply23 Mar 2018, 14:50
Official

Good day Vuyi,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas