Poor service for on-line shopping

Pick and pay online shopping still needs a lot of work,it is supposed to be easy and convinient and your support is non existent.You never answer any queries,since I sent an enquiry and the only thong I received is acknowledgement that you received my email,a month later you respond saying you apologise for not attending to my query and a consultant will contact me,its a month later and no one has made contact.I checked even on your Facebook page queries concerning online shopping you just blatantly ignore them.From a big brand as yours that's just plainly unprofessional and disgusting.That's poor customer service at it's best... Appalling.....