Poor Service & Food Quality

<p>On the 21.03.17 we purchased a few groceries, and had selected the family beef lasagne for our kids. Upon serving it to them and their friend, they mentioned that the lasagne taste very sour. We tasted it, and was so off, not even my jack russel was interested in eating it. This after we grated nearly 200g of pnp gouda cheese over it. I phoned in to the PnP Waterstone on the 22.03.17 at 18h22. Their phone line ********** , kept on ringing. I phoned again at 18h25, and hereafter another 3-4 times, with no answer. I eventually made contact with the liq store on ********** spoke to Constance at 18h32. She took my details and informed me that their manager Lindon/Linton would make contact before he leaves at 19h00. I followed up at 18h55, where se mentioned that the message was given, and that they will definately make contact. As a loyal shopper at PnP Waterstone, I am disgusted in the service and how they treated me. My wife that to make alternative arrangements, where my daugthers friend had nothing to eat when her parents came to pick her up just before 8</p> <p>20h00. Please do me a favour and see on my shopper card how much we spend per month at your branch. You may contact me direct on ********** . I have the lasagne in my fridge for you to taste. </p>