Poor service

I need to report the pick n pay at Witpoortjie because of the error that occurred on the 6 September 2023. I went to pay the Telkom wifi account. The cashier made a mistake on the account number, it happened twice on the next month, we not aware that they entered wrong account number until Telkom switch off the service. When I called and ask if they can help they told us that they are investigating while we even submitted proof of payment. It's been two weeks disconnected. Telkom is failing to redirect payment, please help us that pnp fix the error and direct payment to the correct client. We still have proof of payment. It's just a matter of redirecting payment our account. Telkom also becoming useless because they are not shifting our payments from that wrong client.