Poor service

On August 29, 2025, I placed an order through the Pick n Pay ASAP app, but the order was not successfully processed, despite the funds being deducted from my bank account. I contacted the Pick n Pay call center, where a consultant verified my details and acknowledged the transaction, explaining that there was a technical issue with the app and assuring me that a refund would be issued promptly. Following this, I sent several follow-up emails regarding the matter, referencing my initial inquiry, but I have yet to receive any response from Pick n Pay after five attempts, including my most recent email sent this morning.