Poor service

Yesterday I used picknpay Asap, I placed my order at 13h00 then at 16h00 the App showed that my order was delivered to my surprise I did not receive it. So I called the call center a number odlf times until Olwethu informed me that she spoke to the manager at the Pavillion who informed her that he will allocate a driver well I waited and again no delivery. I called this morning at 8am the consultant told me the order will be delivered this morning again no order arrived. I called again at 11am spoke to Sindi she said she will investigate and get back to me sge never did. I called again after 30 molinutes this time I spoke to Sizwe who told me a different story that the drive took my order yesterday already and that I should be refunded. I asked her where did he get this information as I have been calling and been promised the order is coming. He told me that they received communication that I should be refunded. Mind you on one bothered to call me and explained what was going on, not the manafer at the store nothing. I had to buy airtime and keep on calling. The worse part is that the refund takes up to 10 working days. What a bad service and I am never buying from pick n pay ever.