Poor Service

I had a worse experience at Pick n Pay Elspark, transaction declined on the 06-11-2025 however my account was debited. I was told that system will reverse my money back in 24hrs that didn't happen till today. I went back to the shop on the following day, I was told that I need to wait for 48hrs or go to the bank. I told the supervisor that was dealing with my case that going to the bank won't help me because they don't have proof that the transaction declined as there was no declined slip. I was told to send a bank statement to their back office, I was not comfortable to do so - she told me to take a screenshot and e-mail it to her. That was done on the 08-11-2025, that was the last time she spoke to me. No one came back to me and I haven't receive my money back. Can anyone tell me if all Pick n Pays are following the same process or is only Elspark , is it fair to customers to wait this long without any communication or getting help? Clearly - they don't care about customers and not willing to improve their old processes that are favouring them only. Instead of calling their authorisation bank to confirm the transaction, cancel the transaction in order for me to get my money back, no - they decided to send me from pillar to post. I'm an unhappy customer, I don't think I will ever go to Pick n Pay in Elpark. They don't care how clients feel about their poor service. Word of mouth is very powerful.