1 reviews | Active since Sept 2021
POOR service delivery from PnP ASAP!
I placed my order via the PnP Asap app on Thursday (25th Nov) evening. All items showed available and clients are restricted to only 20 items, which I understand. Delivery according to the app was between 10 -11 this next morning. It was at about after 15h00 that my recipient only received the Milk and Toilet paper. He was told another driver is bringing the balance. Low and behold no 2nd delivery person. I then emailed them on Sat/Sun and received the automated reply. On the 29th Nov I tried numerous times to get of someone to ask..."where is the rest of my order"! For all the times I tried calling I was on hold for 20miniutes +. I sent them a Facebook message to which I received a reply requesting my contact information and order# which I provided. Finally, I received reference no via email which means it was escalated. R1300 worth of items are still pending 30 Nov 2021, no explanation, no acknowledgment of an error etc, NOTHING.
I have tried this method, by using the reference number provided in your reply. It's useless as I've indicated trying to speak to customer care. Is there really a Asap Management Team that actually exists? I have tried to calling this department via the ***, I get transferred but the call is never answered.
2nd Dec, yet to be contact by this Asap Management Team and being explained where my food items are! R1300 worth of food items. I want the things I ordered as I've missed valuable Black Friday deals at Checkers because I used your unreliable service via the APP
I have tried this method, by using the reference number provided in your reply. It's useless as I've indicated trying to speak to customer care. Is there really a Asap Management Team that actually exists? I have tried to calling this department via the ***, I get transferred but the call is never answered.
2nd Dec, yet to be contact by this Asap Management Team and being explained where my food items are! R1300 worth of food items. I want the things I ordered as I've missed valuable Black Friday deals at Checkers because I used your unreliable service via the APP
Apologies for the lack in communication from our team.
We are busy following up on this complaint with the Asasp Tea.
Kind regards,
The Pick n Pay Team
Apologies for the lack in communication from our team.
We are busy following up on this complaint with the Asasp Tea.
Kind regards,
The Pick n Pay Team
Now where in the hell will I be paying the same price for the items I bought with you??? I want my groceries an not the refund julle is ***ken ******!!
Now where in the hell will I be paying the same price for the items I bought with you??? I want my groceries an not the refund julle is ***ken ******!!