1 reviews | Active since Nov 2018
Poor service delivery from Pick n Pay
Complaint re Black Friday offerings: I've ordered various items on Friday 23 November 2018 . When the order was placed the items were all in stock and available, however, I've received part of my order today with the excuse that there were no more stock of a number of ordered items. Order was only packed this morning without any provision made by the store for the online orders. I've phoned the call centre and the one liner that I've received was that the offer is only valid as long as there are stock. My argument is that there were sufficient stock when my order was placed and therefor I expect that the missing items to be delivered to me at the offered price as at 23 November 2018. I did not get any joy fro m the call centre not even an offer to amend the incorrect price of the wrong cheese that was delivered. No solutions or alternatives offered. This is poor / bad service and I do not think it is good for Pick n Pay's reputation if you cannot trust that your order will be honoured
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We are sorry that we could not respond to this post earlier, due to technical difficulties we were unable to respond to you.
All only offers are subject to availability on the day of delivery and while stocks last. Due to the fact that we carefully choose your goods in store, we may occasionally run out of stock before we can update our stock availability on the Websites. We endeavour to keep this to a minimum, but provide the facility for you to select different 'substitution' options in the event that we are unable to fulfil your original request (see section 3.8).
You can view our T's & C's here.>>> www.pnp.co.za/tncs We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We are sorry that we could not respond to this post earlier, due to technical difficulties we were unable to respond to you.
All only offers are subject to availability on the day of delivery and while stocks last. Due to the fact that we carefully choose your goods in store, we may occasionally run out of stock before we can update our stock availability on the Websites. We endeavour to keep this to a minimum, but provide the facility for you to select different 'substitution' options in the event that we are unable to fulfil your original request (see section 3.8).
You can view our T's & C's here.>>> www.pnp.co.za/tncs We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team