Poor service delivery and zero customer support

Ordered stuff online from PnP Asap. An hour later the status of the order did not yet change from order received to collection. Called the customer support line twice, requested to speak to an agent, waited 20min, got pushed to do a rating questionnaire and got cut off. Second call, got cut off a few minutes in. Didnt get to speak with an agent at all. This is the poorest service I've received from any online retailer which leads me to understand why Pick n Pay is going down. I was glad when PnP became an eBucks partner but with poor service and zero customer support they wont be gaining any customer confidence. Will most probably be my last use of this service and on to Checkers Sixty/60.