lO
leon O

1 reviews | Active since Jan 2014

04 Feb 2019, 19:57

Poor service delivery and wrong prices

So let me share you on how pick and pay works if you buy online you have to select a time slot for your item to be delivered for example mine was between 14:00 - 15:00 wow easy then you place a order and on the day they of delivery they take the amount out of your account but not the same amount on the qoute and they never pitch in the time slot

Costing you more money you phone them and wait 15 minutes for a answerband then they tell you sorry sir no one is answering at the hub we have sent them a mail

At 16:30 i phoned them again then sorry sir but your order will be delivered at 17:30 already two hours later then originally stated to deliver

17:30 phone again and guess what you still waiting on the phone line yake all the details and then the response was sir the driver is on his way

Well i am still typing this message and no delivery its another 2 yours later if this is pick and pay way of businnes you can stuff it The slogan is inspired by you i think more its we dont care about you

Lost already 1)55 rand more on the amount that went out of my account 2)R273 airtime just on my phone for calling them the whole time 3)have no tv but paid for it

But wil also be adding this to hello peter with this **** service

Was the last time i ever supported pick and pay

No i am on my way on a work trip and my family is home with no tv well done pick and pay Order no # ********** 827

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Feb 2019, 09:51
Official
Good day Leon Adriaan,
 
Thank you for taking the time to address your concerns with us.
 
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our online shopping team.
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind regards,
Pick n Pay Team