Poor service delivery

We purchased a defy double door mirror fridge online Thursday which showed it was available to purchase as the transaction went though fine, and we requested delivery for Saturday morning. Friday afternoon however, they decided to cancel the order than said item out of stock via email. When we called the call centre no one was able to assist immediately as we had not canceled the order and she had to find out from the accounts department why it got cancelled. This left us in a situation where we had no fridge. When she returned our call she said the fridge was out of stock they had not updated the website. This was such poor service as we as a consumer had to suffer for their incompetence by failing to update their website and allowing purchases to go through, now knowing there was no stock we were left without a fridge and wish in future they could ensure their online purchases occur smoothly, efficiently and what's online should be an accurate representation of what is available not false advertising. There was no form of customer retention exhibited by them and therefore they lost a customer and we were assisted at Game who provided excellent assistance and completed our order without any hassle.