Poor service delivery

Item: Pick n Pay
Rating: 1
Author: Rafique G

So I complained a month ago regarding pricing on your website and in store which was cleared up however the main issue was not addressed.

Where is the customer service. I was treated like a idiot and was made a fool in store. Your staff including management in store laughed in my face and I feel this is disgusting. My father is part of senior management for pick n pay and he would never allow this to happen and it’s a poor reflection on the store and way it’s run.

It’s sad to see how the way I was treated was not addressed and only only the pricing online.

Regards Rafique Gool ********** 327

Helpful (0)

Replies (1)

Pick n Pay's replyOfficial

06 Dec 2018, 13:30

Good day Rafique,

Thank you for choosing Pick n Pay. We have not forgotten about you. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team

Pick n Pay's reply06 Dec 2018, 13:30

Official