Poor service

Good day Pick n Pay Iam really concerned with the level of service I constantly receive in Pick n Pay Kwaggafontein in Mpumalanga. I dont know if this company don't train their employees or its just poor day to day running of the business thats the issue. Since the burger Friday deal has been introduced its been a struggle to just get to that store and leave happy like any other normal day. When i go to other branches around where i live, i would find the deal packed nicely and it become easier for clients to purchase, in kwaggafontein you have to run around the store to get each product on the deal. Only to be told that its not this cheese its that one, its not those rolls its those ones. If they were packed nicely we wouldn't have to pick the wrong ones. Secondly the other struggle would be that my smart shopper is rejecting the deal while i can clearly see on my Pick n Pay app its loaded and also using my FNB card. Today it was last straw when they told me sorry we don't have tomatoes, rolls, cheese and lettuce. The only thing that they had was patties(chicken patties). Basically they had no stock at all. I honestly like their service on any other day but fridays have been a struggle in that shop. Then you get someone that will tell you that you do not understand. Please get your employees trained on how to converse with clients and be helpful always. And the burger Friday is a national thing, why must we beg them to have access to this deal? Its annoying.