Poor service

i went to pick n pay at King William's Town on 26/01/2020 at 13:50 had a terrible experience at the store, next day i logged a call at Pick 'n Pay head office, but the consultant wrote my complain as Queens town store instead of King William's Town store, i received email stating Queens Town store, i called again and told consultant to change it to King William's Town, they said OK it is changed but i received second email stating same Queens Town, until now my query was not resolved and Pick n Pay at King William's Town continue with their poor service.