rG
rafique G
1 reviews | Active since May 2014
08 Oct 2019, 10:25
Poor service
I complained about the manner my issue was handled and I am still left without my money. I purchased 2 boxes of magnums for my team building. When opening it the ice cream was not in the chocolate. any way i returned the 1 box as the other box was with the guys that left for the team building. The store the checked another box and the same poor quality. I was refunded for the one box but Pick n Pay Strand street picbel store refused to refund the 2nd box.
I got a call from the somerset store who advised they will get the correct store to call me but nothing. This is really poor service.
I await feedback as I am wasting air time and time from work.
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Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
08 Oct 2019, 11:05Hi Rafique,
Thank you for taking the time to write to us regarding your experience.
Please accept our apologies for the poor service received and unsatisfactory product purchased.
We have done a follow up on this complaint with the relevant store and management team and have been advised that they have assisted you with a refund of the box of ice cream purchased although you did not have your till slip.
As per your smart shopper shopping history for the 27th of September 2019 we pick up only 1 box of Ola Magnum I/C mini Almonds (6 in a box) .
Please find your transaction number below if you would like the store to reprint this till slip for you.
Transaction number : 869148
Date : 27.09.2019
Time : 08:24
Till slip amount : R141.38
Store : Family Strand Street
Should you have a different till slip for the other box of ice cream purchased please forward it to our Customer Care Team on *** to assist with getting the refund processed for you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for taking the time to write to us regarding your experience.
Please accept our apologies for the poor service received and unsatisfactory product purchased.
We have done a follow up on this complaint with the relevant store and management team and have been advised that they have assisted you with a refund of the box of ice cream purchased although you did not have your till slip.
As per your smart shopper shopping history for the 27th of September 2019 we pick up only 1 box of Ola Magnum I/C mini Almonds (6 in a box) .
Please find your transaction number below if you would like the store to reprint this till slip for you.
Transaction number : 869148
Date : 27.09.2019
Time : 08:24
Till slip amount : R141.38
Store : Family Strand Street
Should you have a different till slip for the other box of ice cream purchased please forward it to our Customer Care Team on *** to assist with getting the refund processed for you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply08 Oct 2019, 11:05
Official
Hi Rafique,
Thank you for taking the time to write to us regarding your experience.
Please accept our apologies for the poor service received and unsatisfactory product purchased.
We have done a follow up on this complaint with the relevant store and management team and have been advised that they have assisted you with a refund of the box of ice cream purchased although you did not have your till slip.
As per your smart shopper shopping history for the 27th of September 2019 we pick up only 1 box of Ola Magnum I/C mini Almonds (6 in a box) .
Please find your transaction number below if you would like the store to reprint this till slip for you.
Transaction number : 869148
Date : 27.09.2019
Time : 08:24
Till slip amount : R141.38
Store : Family Strand Street
Should you have a different till slip for the other box of ice cream purchased please forward it to our Customer Care Team on *** to assist with getting the refund processed for you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for taking the time to write to us regarding your experience.
Please accept our apologies for the poor service received and unsatisfactory product purchased.
We have done a follow up on this complaint with the relevant store and management team and have been advised that they have assisted you with a refund of the box of ice cream purchased although you did not have your till slip.
As per your smart shopper shopping history for the 27th of September 2019 we pick up only 1 box of Ola Magnum I/C mini Almonds (6 in a box) .
Please find your transaction number below if you would like the store to reprint this till slip for you.
Transaction number : 869148
Date : 27.09.2019
Time : 08:24
Till slip amount : R141.38
Store : Family Strand Street
Should you have a different till slip for the other box of ice cream purchased please forward it to our Customer Care Team on *** to assist with getting the refund processed for you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
rG
rafique G's updateReviewer Update
08 Oct 2019, 11:23we had 3 till slips that day. Yes I purchased 1 on my slip and so did my colleague. As i have explained to the person in store the guys all left with the items purchased and slips.
Any way clearly you guys are making me out to be the lair here. I will now take this matter further. I am sure you able to view the cameras in store to see that my colleague purchased as well.
That you for your feedback in this matter and for wasting my time having to wait for a response. Keep your R55 and pay someone salary with it.
Any way clearly you guys are making me out to be the lair here. I will now take this matter further. I am sure you able to view the cameras in store to see that my colleague purchased as well.
That you for your feedback in this matter and for wasting my time having to wait for a response. Keep your R55 and pay someone salary with it.
rG
rafique G's update08 Oct 2019, 11:23
Reviewer Update
we had 3 till slips that day. Yes I purchased 1 on my slip and so did my colleague. As i have explained to the person in store the guys all left with the items purchased and slips.
Any way clearly you guys are making me out to be the lair here. I will now take this matter further. I am sure you able to view the cameras in store to see that my colleague purchased as well.
That you for your feedback in this matter and for wasting my time having to wait for a response. Keep your R55 and pay someone salary with it.
Any way clearly you guys are making me out to be the lair here. I will now take this matter further. I am sure you able to view the cameras in store to see that my colleague purchased as well.
That you for your feedback in this matter and for wasting my time having to wait for a response. Keep your R55 and pay someone salary with it.