1 reviews | Active since Jun 2020
Poor service
On the 29th feb 2020 was at pick 'n pay grocery store at SOUTH GATE mall,when i was in the q to make payments my hand bag was with me all my stuff in my bag ,on my arrival to the counter only to recheck my wallet to make payment only to find out that my wallet is missing,i than went to the control room to seek for assistance only to get bad attitude from the lady on duty she stated she cannot open any case nor even check the videos due to busy movement in store i have lost my ID and wallet everything in my wallet all gone she than requested i leave my ID number and mobile number i did all that than left ,but till date i have not bein called to confirm my case number nor have got any update from the store manager nor the control room stuff . So am interested to know what really this store plans to do with their bad servoce cause i as a customer cannot be ****** in there store with all plenty of cameras in store and stil fail to get assistance from the store i need an update from this store .crime took place at around 15:20
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team