Poor service at PnP Ravenswood Boksburg

Went to Ravenswood and entered the shop just before 18h00 today. I went to Butchery dept to buy biltong,however nobody appeared for about 10min dispite me knocking on the counter and door. Eventually I asked the lady from the food counter for help.She could not help but reported to another guy. The lady then suddenly appeared and helped me before leaving her post again and left the premises while I was on my way to the till. I find this behavour absolutely poor and not what is expected from your company. I may add have had poor service from this branch on a few occasions before.