POOR SERVICE AT PnP

My Wife went to PnP today in Secunda Mall to buy a few things and after passing through the till she went out the door when a alarm went off and security stopped her to check her basket. They found 2 80g cadbury chocolates that the lady at the till never cleared. They were paid for but apparently not cleared. The security Lady was very apologetic and said the till lady was supposed to clear them. My wife was very embaressed as everybody passing there thinks she stole something. So my Wife asked the Security lady to call the Manager Joyce who is always very helpfull but she was not there and so she called Thabo who was in her place. She saw the Security Lady call a man who dawdled over to her and on his way a young man who is his friend it seems stopped him and they stood chatting and laughing while my Wife waited for him, after almost10mins she could not wait longer as they were still chatting and laughing, so she went to him and asked if they called him because she is waiting for him. This young man who does not work for PnP or have anything to do with them stuck his finger almost in my Wifes eye and shouted aggresively for her to ****** off and leave them alone. Thabo the Manager did NOTHING he did not stop him or tell him to behave himself he just stood there whilst this man was abusive to a 77 year old Lady. When the young man finished and left and my poor Wife could talk to Thabo she explained to him what happened and all he said was SO WHAT. Not sorry I will speak to the lady at the till, no all he said was so what and turned and left. Another lady who was standing there and heard everything said to my Wife this is the last time I WILL NOT SHOP AT THAT PnP AGAIN. We have been loyal customers of PnP for more than 50 years. We shopped at PnP Hyper in Boksburg till PnP opened in Secunda and there till now, but this is the last straw. PnP Secunda Mall will not see us again except for me to go and tell that Thabo his fortune and see if he is man enough to try and treat me like *******. Before my Wife left and Thabo turned away that Young man came back and was abusive to my Wife again till the Security Lady grabbed him and told him to stop it. This PnP is why You are Loosing all Your customers, People like Thabo throw Your name away