UH
Ueli H
1 reviews | Active since May 2019
27 Dec 2019, 12:12
Poor Service at Pick'n Pay Springs Mall
on or about the 17th of December I ordered 30 packets of "Weiss Pfeffer-Nuesse" and 30 packets of " Weiss Lebkuchen Allerlei" as advertised in the Christmas catalog valid 4 November- 29 December. I bought the articles on a previous occasion and was told that they were still available. Duncan undertook to reorder the following day and to contact me as soon as they arrived. As I had heard nothing by the 23rd I went back to check. Duncan again promised to follow up and contact me; I'm still waiting!
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Pick n Pay's replyOfficial
28 Dec 2019, 17:06Good day,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply28 Dec 2019, 17:06
Official
Good day,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team