Poor service at Pick n Pay at the V&A Waterfront in Cape Town.

Just had a terrible experience at your Pick n Pay at the V&A Waterfront in Cape Town. Yesterday, Sunday 19th February 2023 , I went to the Pick n Pay at the V&A Waterfront in Cape Town. About two weeks ago I bought a brand new Salton manufactured iron for ironing clothes from this Pick n Pay. We have discovered however that the iron does not iron effectively and wanted to return it. After waiting for nearly 20 minutes to see the store manager , he simply said that the iron can not be returned since it has been used. I deliberated with him saying that I am aware that the iron has been used but I am returning it because it is not working effectively ,but I am also prepared to buy a better one at their Pick n Pay. In other word Pick n Pay is not going to lose the sale and this I made quite clear to Mr Manager. The Manager smugly still insisted that he is not prepared to take back the iron because it has been used. For a massive company like Pick n Pay to not handle this situation amicably and sensibly was beyond me. I normally do lots of shopping at Pick n Pay , but to be treated like this left me frustrated and irate having anything to do deal with poor service and reasoning like this.