AM
Andrew M
1 reviews | Active since Mar 2014
22 Feb 2019, 11:50
Poor Service at Pick n Pay.
Complained to PnP via their facebook page on Monday. Prices were changed during working hours (Sunday 17th) - customer services were not interested in assisting me PLUS one of the arrogant security guards treated me like dirt. FB team Told me that I would get feedback from the branch concerned (Woodmead Hyper, Sandton). Absolutely NO FEEDBACK whatsoever - and this isnt the first time that they have not attended to a complaint. Beginning to feel that they dont give a damn about their customers. Checkers is just down the road...maybe I should start supporting them.
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Replies (2)
Pick n Pay's replyOfficial
22 Feb 2019, 15:22Good day Andrew,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply22 Feb 2019, 15:22
Official
Good day Andrew,
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
AM
Andrew M's updateReviewer Update
05 Mar 2019, 14:05So....Pick n Pay responded to this complaint...to teol methat they would be in touch. TO DATE ZERO RESPONSE..... They truly value their customers folks.
AM
Andrew M's update05 Mar 2019, 14:05
Reviewer Update
So....Pick n Pay responded to this complaint...to teol methat they would be in touch. TO DATE ZERO RESPONSE..... They truly value their customers folks.